Shipping, Return and Cancellation Policy

1. Shipping Policy

We currently ship orders across India
- Orders are usually dispatched within 5 to 7 business days after confirmation of payment.
- Once dispatched, delivery generally takes 4 business days, depending on the delivery location and courier service.
- Delivery timelines may vary during weekends, public holidays, peak sale periods, or due to unforeseen courier delays.
- Customers will receive the tracking details once the order has been dispatched.
- Please ensure that the delivery address and contact details provided at checkout are accurate.
- Samarasa Foods will not be responsible for delays caused by incorrect or incomplete address details provided by the customer.
- Shipping charges, if applicable, will be displayed at checkout before the order is completed.
- In the unlikely event that a package arrives damaged, leaking, tampered with, or in an unsuitable condition, please contact us as soon as possible with photographs and/or an unboxing video.

 

2. Return & Exchange Policy

As Samarasa Foods products are food and consumable items, we do not accept returns or exchanges for products that have been delivered correctly.

Returns or replacements may be considered in the following situations:

- The product received is damaged or leaking.
- The product received is incorrect or different from what was ordered.
- The product is received with a manufacturing or packaging defect.
- The package appears to have been tampered with during transit.

To request a replacement or resolution, please contact us within 48 hours of delivery.

Please provide:

- Order number
- Photographs/videos of the package and product
- A clear description of the issue

Opened, used, partially consumed, or improperly stored food products cannot be returned or replaced.

3. Cancellation Policy

Once an order has been dispatched, it cannot be cancelled.

To request a cancellation, please contact us as soon as possible with your order number. 

Refunds for approved cancellations will be processed to the original payment method. The time taken for the refund to reflect may vary depending on the payment provider or bank.

4. Refund Policy

If a refund is approved due to an eligible issue with your order, the refund will be initiated after the issue has been verified.

Refunds may be provided for:

- Eligible cancelled orders
- Incorrect products shipped
- Other verified product-related issues at the discretion of Samarasa Foods

Shipping charges may not be refundable unless the issue was caused by an error on our part.

5. Damaged or Incorrect Orders

If your order arrives damaged, leaking, tampered with, or contains an incorrect product, please do not consume the affected product.

Contact us within 48 hours of delivery with your order details and supporting photographs/videos. We will assess the issue and provide an appropriate resolution.

6. Contact Us

For shipping, cancellation, return, replacement, or refund-related queries, please contact:

Samarasa Foods
Email: samarasaskkfoods@gmail.com

We are committed to resolving genuine product-related concerns fairly and ensuring that every Samarasa Foods order reaches you safely.